VERIFIED UPDATED C-C4H56I-34 CBT - WELL-PREPARED & REALISTIC C-C4H56I-34 MATERIALS FREE DOWNLOAD FOR SAP C-C4H56I-34 EXAM

Verified Updated C-C4H56I-34 CBT - Well-Prepared & Realistic C-C4H56I-34 Materials Free Download for SAP C-C4H56I-34 Exam

Verified Updated C-C4H56I-34 CBT - Well-Prepared & Realistic C-C4H56I-34 Materials Free Download for SAP C-C4H56I-34 Exam

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SAP C-C4H56I-34 Exam Syllabus Topics:

TopicDetails
Topic 1
  • User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.
Topic 2
  • Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.
Topic 3
  • Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.
Topic 4
  • Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.
Topic 5
  • Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q62-Q67):

NEW QUESTION # 62
Which objects can you assign when you create a user? Note: There are 2 correct answers to this question.

  • A. Business role
  • B. Employee role
  • C. User profile
  • D. Security policy

Answer: A,B

Explanation:
When you create a user in SAP Service Cloud Version 2, you can assign two objects: a business role and an employee role. A business role defines the access rights and the user interface layout for a user. An employee role defines the organizational unit and the reporting line for a user. You cannot assign a security policy or a user profile when you create a user. A security policy defines the password rules and the login restrictions for a user. A user profile defines the personal settings and preferences for a user. These objects are either assigned automatically or configured by the user themselves. References = Creating Business Roles; Set Up Guide for SAP Service Cloud Version 2, page 9


NEW QUESTION # 63
Which of the following standard charts are available in the All Cases worklist? Note: There are 3 correct answers to this question.

  • A. Cases by Category
  • B. Cases by Service Team
  • C. Cases by Priority
  • D. Cases by SLA
  • E. Cases by Source/Channel

Answer: A,C,E

Explanation:
In the All Cases worklist app, the following standard charts for cases are available:
Cases by Source/Channel: This chart shows the distribution of cases by the source or channel from which they were created, such as email, phone, web, or chat. You can use this chart to analyze the preferred communication methods of your customers and the workload of your service agents.
Cases by Priority: This chart shows the distribution of cases by the priority level that was assigned to them, such as low, medium, high, or urgent. You can use this chart to monitor the urgency and importance of your cases and prioritize your service actions accordingly.
Cases by Category: This chart shows the distribution of cases by the category that was assigned to them, such as product, service, or complaint. You can use this chart to identify the main types of issues or requests that your customers have and improve your service quality and efficiency. References = Creating the Statuses for Cases; All Cases Worklist


NEW QUESTION # 64
Which objects can you assign when you create a user? Note: There are 2 correct answers to this question.

  • A. Business role
  • B. Employee role
  • C. Security policy
  • D. User profile

Answer: A,C


NEW QUESTION # 65
Which attribute can you assign to a warranty?

  • A. Registered products
  • B. Non-covered categories
  • C. Dates
  • D. Duration

Answer: D


NEW QUESTION # 66
You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

  • A. Case routing
  • B. Notifications
  • C. Service categories
  • D. SLA

Answer: A


NEW QUESTION # 67
......

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