TEST SAP C-C4H56I-34 PREPARATION - C-C4H56I-34 VALID DUMPS BOOK

Test SAP C-C4H56I-34 Preparation - C-C4H56I-34 Valid Dumps Book

Test SAP C-C4H56I-34 Preparation - C-C4H56I-34 Valid Dumps Book

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q19-Q24):

NEW QUESTION # 19
When using auto flow rules, which of the following do you need to consider? Note: There are 3 correct answers to this question.

  • A. Conditions can be based on standard fields.
  • B. Optimization from the back end is done automatically when too many auto flow rules exist.
  • C. Auto flow rules must be assigned to the business role
  • D. Conditions can be based on extension fields.
  • E. Too many rules affect system performance.

Answer: A,D,E


NEW QUESTION # 20
Which tool can you use to rename the cases facet?

  • A. Page layout
  • B. Adaptation tool
  • C. Workflow with action type field update
  • D. Language adaptation tool

Answer: D


NEW QUESTION # 21
Which of the following actions can a service agent perform in the Customer Hub in Agent Desktop?
Note: There are 3 correct answers to this question.

  • A. Edit customer details
  • B. View customer details
  • C. Create a new e-mail message or a new case from the What Would You like to do? area
  • D. Launch a customer survey
  • E. Access interactions and notes in the timeline tab

Answer: A,B,E

Explanation:
In the Customer Hub in Agent Desktop, a service agent can perform the following actions:
Edit customer details: The agent can update the customer's personal and business information, such as name, address, phone number, email, account, and contact person. The agent can also add or remove tags to the customer1.
View customer details: The agent can see the customer's basic information, such as name, address, phone number, email, account, and contact person. The agent can also see the customer's tags, which are keywords that help to categorize and identify the customer1.
Access interactions and notes in the timeline tab: The agent can view the chronological history of interactions with the customer, such as cases, calls, emails, chats, surveys, and visits. The agent can also see the notes that were added by other agents or by the customer2.
The agent cannot perform the following actions in the Customer Hub in Agent Desktop:
Create a new e-mail message or a new case from the What Would You like to do? area: This action can only be done from the Communication Panel, which is a separate area in the Agent Desktop that shows the incoming and outgoing communication items, such as emails, calls, chats, and messages3.
Launch a customer survey: This action can only be done from the Survey tabstrip, which is a separate tabstrip in the Customer Hub that shows the surveys that were sent to or received from the customer. The agent can launch a new survey from this tabstrip by selecting a survey template and a communication channel4.
References = 1: Customer Hub - SAP Online Help, 2: Timeline - SAP Online Help, 3: [Communication Panel
- SAP Online Help], 4: [Survey - SAP Online Help]


NEW QUESTION # 22
You are setting up an organizational structure for a new implementation. Which of the following is possible while performing this task?

  • A. Make sure an organizational node can only be set up with a replication process from the back end.
  • B. Use the Reporting Line function for selection.
  • C. Assign an employee to several organizational units.
  • D. Make sure that each organizational unit can have only one function at a time.

Answer: C


NEW QUESTION # 23
How can service agents create cases? Note: There are 2 correct answers to this question.

  • A. In the case worklist, Create button (+) and select Case.
  • B. In Agent Desktop, click the Create button (+) and select Case.
  • C. In the Account General facet, Create button (+) and select Case.
  • D. In the Related Service Object facet of registered products, Create button (+) and select Case.

Answer: B,D

Explanation:
Service agents in SAP Service Cloud Version 2 can create cases directly from the Agent Desktop by clicking the Create button and selecting Case. This method provides a quick and straightforward way to initiate a new case while working within the Agent Desktop environment. Additionally, cases can be created from the Related Service Object facet of registered products. When viewing the details of a registered product, agents can use the Create button within this facet to initiate a case related to that specific product, ensuring the case is automatically linked to the relevant product record.


NEW QUESTION # 24
......

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